How do I reserve my apartment?
Our reservation process is very simple. Enter the dates of arrival and departure, and enter the number of guests. Click the Search That all

A list of apartmrents will appear on the screen. For more information, click on details button.

Is it safe to use my credit card?
Yes, we take this matter very seriously. To ensure your security, City Flats utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit (all major credit card are accepted) will be listed in the Info section of the apartment description. While for reservation (due to the circuit) only Visa and MasterCard are accepted.

My credit card number is correct, but the "City Flats" is not accepting it. Why?
There are a few possibilities:

Can I specify where I would like my apartment located (preferred floor, with balcony, with kitchen, bed setting, etc.)?
If special requests are send and accepted, as they are available, a confirmation email will be will be sent by the lodging. Of course we will do our best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Is the room rate per person or per night?
All rates are for double occupancy per room, and are quoted on a nightly basis unless otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and fees are included. Extra people, children, roll-away beds and incidentals are subject to additional charges.

What about the special discounts?
"City Flats" offer "Special Internet Rates" to our users. These rates offer substantial savings. They involve last minute (-30%), early reservation (-8%) or long stay (a week -15%, a month -42%, a year 51%), etc.

I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for making reservations. You need documentation at check-in to confirm you are qualified to receive that rate (child under 12 or 6 years old free of charge).

Is there a waiting list for sold out apartments?
In certain instances, "City Flats" can make the waiting list. If you want to be placed on a waiting list, you will need to contact the lodging directly my email or phone.

What happens when I make a reservation?
Reservation requests will result in an email sent to you showing a Confirmation Number, which should be kept and used with any future correspondence with "The Palms".

How long will it take "City Flats" to respond to my reservation request?
All reservation requests will result in a new screen showing a Confirmation Number, which should be kept and used with any future correspondence with "City Flats".

How do I check on my request for a lodging?
You may view your reservation using the email we sent you. You can use it only to cancel. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Confirmation Number" which you will receive after you submit your booking.

I don't have long to wait for a confirmation. What can I do?
Typically, lodging reservations are made in real time and your confirmation should only take a few seconds. When we receive the confirmation number from us, if there is a special request or rate change associated with your reservation, the request will be sent to our manager to processing it. You may contact us directly at mktg@jetset.it.

When will my reservation be at "City Flats"?
Special Internet Rates Rates:
Your name will appear at the "The Palms" in your reservation confirmation. The same email will be sent to the manager of "City Flats" and he wait for you at your your arrival date. Rest assured, the room is booked; however, if you have any delay phone "City Flats". The same is for late arrivals (after 6pm)

Once I have made my reservation, will I receive any written confirmation from "The Palms"?
No. The email confirmation you receive from "City Flats" is all you will need. It displays your "The Palms" Confirmation Number, the "The Palms" information, the rate and the hotel's cancellation policy.

What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation policy: NO CHARGE IF CANCELLATION IS MADE 5 DAYS BEFORE ARRIVAL, 1 NIGHT WILL BE CHARGED IF CANCELLATION IS MADE AFTER 5 NIGHTS BEFORE ARRIVAL, NOSHOW WILL BE CHARGED IN REASON OF 50 PER CENT OF THE ENTIRE BOOKING. You can also view the property information page to find the cancellation policy. If you cancel before the deadline, you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee. Some reservations are non-refundable and cannot be cancelled after booking.

Reservations will apply a cancellation fee outside of the timeframe of cancellation. If the cancellation is outside of the time allotted, you will be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided on the site and in any emails regarding your reservation.

How do I cancel a reservation?
Use the "Cancel Reservation" provided on the email of booking you received.

What is a Vacation Rental?
A vacation rental is any suite-type lodging that has self-catering facilities (wet bar, refrigerator, cooking facilities etc.) Our vacation rentals have separate bedrooms, fully equipped kitchens, one bathrooms, washer in some apartments, and sometimes a balcony. Towels and linens are provided. Maid service and other conveniences are usually available on request.

Like hotels with per person pricing, there is a set price for 2 people and additional price each persons with a maximum number of persons allowed. One-bedroom units sleep a maximum of four using a sleeper/sofa in the living (corridor) room. Two-bedroom flat can sleep a maximum of six in two large bedrooms around 16sqm.

Please carefully read the flat descriptions to learn the specifics of what is provided and how many people are allowed.

Where do I pick up my vacation rental keys?
In the Vacation rental there is an office where the chck in will be made and keys of your rental unit delivered.

Can I make a reservation over the phone?
Reservations and Special Internet Rates can be made by calling +39 380 7190280.

What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly manager will answer to your your questions. All you have to do is ask.

I'm looking for a hotel in Rome. Can you help me?
Our reservation agents are unable to do individual searches for clients due to our high volume of reservations. Please use the Lodging Search Form to identify availability and rates.

Is there a Vacation rental shuttle service to/from the airport?
We offer shuttle service to and from the airport with a private limousine at a price of Euro 45. Vacation rentals normally do not have this type of service.

Is parking available? Free parking? Long-term parking?
"City Flats" offers free parking to their guests. Space is limited we recommend to book it. Nearby just in front of the subway station there is a large free parking even for short and long-term.

What if there will be more than two adults in the room?
Rate prices are according to the number of guests. Prices are based on 2 persons and additional rates for other persons. The number of person in each apartment is 6 except the studio flat where the max number of persons is 3.

Our children will be with us... do they stay free?
Under six years old are FREE of charge. Until 12 years old 50% of the rate.

Are rollaway beds/cribs available?

We offer a rollaway beds and cribs (at a small extra charge). If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to our vacation rental "City Flats".

What are the directions to the hotel?
The location information of the "The Palms" is listed on the right menu under the tag DIRECTIONS. You can find complete information HOW TO REACH US from any airport of Hiways and stations. A link to our directions is included in the confirmation email.

Is breakfast included?
No, it is not. You can get a nice continental breakfast (cappuccino and croissant) in the 4 bars very close to "City Flats" in via Torrevecchia. Of course, if you want to put your leg under the table you have the comfort of the kitchen where you can get ready the breakfast you are used to have in your home.

What is the "City Flats" Refund Policy?
"City Flats" strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances regarding to your reservation. If any inconvenienze would arrive they must be reported with any and all supporting documentation to "City Flats" within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of accommodation provided.

Do "City Flats" have minimum age requirements?
"City Flats" requires you to be 18 years of age to check into the apartments. Please inquire with our manager by email or phone if you have different requirements.

What if I find a lower price after booking?
Special Internet Rate ratews are offered for reservations booked through "The Palms" directly. We garantee are prices to be the lowest rate. If there is a lower rate available for the same dates and the same apartment, you must contact us within 24 hours of booking your "Special Internet Rate" reservation. We will either refund you the difference or cancel the reservations without penalty. It does not apply to special events such as Xmas, New Years, Easter etc.