If you are not
completely satisfied with the performance of our products,
you may return the cartridge(s) within 30 Days
of purchase for replacement or refund (See Return Policy
for terms).
We guarantee our products to be free from manufacturer
defects. Liability under this warranty is limited to
the replacing of any product found to be defective under
normal use.
We cannot guarantee against damage resulting from improper
storage or other misuse.
All returns require prior approval. For RMA number please
click here.
The Printermania.com guarantee protects you while you
shop here, so that you never have to worry about credit
card safety. We guarantee that every transaction you
make at Printermania.com will be safe.
This means you pay nothing if unauthorized charges are
made to your card as a result of shopping at Printermania.com.
Our Secure Sockets Layer (SSL) 128-bit software is the
industry standard and among the best software available
today for secure online commerce transactions. It encrypts
all of your personal information, including credit card
number, name, and address, so that it cannot be read
as the information travels over the Internet.
Return Policy
All cartridges
are backed by our 30 Day Guarantee. If you
are not completely satisfied with the performance
of your order you may return your order within 30
days from your order date for an exchange or refund
subject to the following restrictions.
All returns must receive a Return Merchandise Authorization
("RMA") before being sent back.
To request a RMA, click here. Returned packages
must include a RMA number on the outside of the package.
You must also send a copy of your receipt. If you
do not have your receipt please include your name,
address and phone number so we may contact you regarding
any questions we may have.
The lack of an RMA number on the outside of the package
will result in a refusal of your package
All non-defective products must be returned to us
in an as-new condition.
All returned cartridges must be at least seventy (70%)
percent filled. If you receive a defective cartridge
or partially filled cartridge please notify us immediately.
We are not responsible for damage to the print-head
or circuitry as a result of improper handling, storage
or misuse. When removing protective tape and devices
please be sure not to damage these areas.
Requests for replacement cartridges will not be granted
until your returned packages have been received.
Please allow up to 7 business days to process your
return from the time it reaches our Returns Department
Warehouse.
We are not liable for lost or untraceable return packages
that you ship to us. Please return all goods with
delivery confirmation or tracking number.
We will refund the cost of return shipping (up to
$4.95) for defective cartridges and cartridges where
Printermania did not ship the correct cartridge(s).
Printermania will not refund return freight on non-defective
cartridges or where the customer ordered the wrong
cartridge(s).
We reserve the right to deny credit or charge the
customer for shipping if the customer received an
RMA claiming the product was defective and it is deemed
by us that the product returned is non-defective.
